Mercedes Benz of Sugar Land
  • McLaren Sales
  • Houston, TX, USA
  • Full Time

Pre-Owned Sales Associate – Bilingual Spanish – North Houston

Play an integral role as someone achieves their dream of owning a Luxury Vehicle as a Pre-Owned Sales Associate. In this role, you will assist clients by meeting and exceeding their expectations during their buying experience of a Pre-Owned Luxury Vehicle at McLaren Houston

DUTIES

Staying up to date with your knowledge of products and services is only one key to succeeding as a Pre-Owned Sales Associate.
You will also:
• Understand that business is built on Customer Satisfaction and devote yourself to ensuring these standards are continuously met
• Determine each Customer's needs by utilizing the Customer Needs Analysis Process
• Select, Present and Demonstrate vehicles per the Vehicle Selection, Presentation and Demonstration Process
• Seek Customer Agreement to purchase/lease a vehicle per the Customer Agreement Process
• Encourage repeat and referral business as well as customer satisfaction by utilizing our Client Relation Management (CRM) tool
• Deliver new vehicles per the established Vehicle Delivery Process
• Introduce and Educate the buyer to the Dealership Service and Parts Department to ensure they continue to return with all of their service needs
• Clearly understand vehicle equity, values, and trade in options and be able to explain to Customers
• Understand all applicable Federal, State and Local law governing the sales or lease of a vehicle
• Attend all Sales Meetings
• Partner with the General Manager and/or Pre-Owned Sales Manager to establish, work towards and meet all objectives and expectations set as a member of the Pre-Owned Sales Team

QUALIFICATIONS
You will be given the tools, training and strategies to succeed as a Pre-Owned Sales Associate. To get started we are looking for someone with the following Qualifications:
• 3 years of sales experience in Luxury Pre-Owned Automotive retail environment preferred
• Able to Read, Speak and Write Spanish
• High School Diploma or equivalent
• Basic computer skills required to maintain client relations tools
• Ability to understand written, electronic and verbal communication
• Professionalism, Organization and Customer Relationship building skills
• Valid in-state driver's license

Mercedes Benz of Sugar Land
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